寄運及付款

送貨方式及退貨安排

送貨費用
香港:商品折實滿 HK$600 即可享免費速遞服務,否則另收取 HK$100 的運費。
送貨時間
香港 / 澳門:正常預計三至四個工作天內可以送到客戶收貨點。

速遞公司
我們使用順豐速遞公司送貨到香港 / 澳門。另外,我們會安排不同的速遞公司 (例如 DHL、HK POST 等) 送貨到其他國家及地區。

我的訂單有追蹤編號 (Tracking Code) 嗎?
有。以上的速遞公司均設有訂單追蹤編號 (Tracking Code) 的服務,您可以隨時查看最新的運送情況。

香港偏遠地區查詢
偏遠地區包括:馬灣、赤鱲角、香港迪士尼樂園、愉景灣、昂平360、長洲、大嶼山、梅窩、大澳、坪洲、南丫島。如果送貨地址為以上的偏遠地區,我們有可能要使用香港郵政局以平郵方式將商品寄給顧客。

缺貨
會確保商品供應充足,如若在下單後出現缺貨,我們將另行通知客戶,因缺貨而導致的退款將會安排於 7 個工作天內退回。不便之處,敬請見諒。

更換損壞或不完整產品
為顧客提供7天有壞包換保證換貨安排: 在收貨的七天內,請先把你的購物發票號電郵通知我們,
聯絡及確認後,會盡快安排補回。

換貨需知:
*換壞貨要求需在到貨5天內提出,否則不會作出換貨安排。


Delivery method and return arrangement

Shipping costs
Hong Kong: Free shipping on orders over HK $ 600, otherwise HK $ 100 will be charged.
delivery time
Hong Kong / Macau: normal is expected to be three to four working days can be sent to the customer receiving point.

Courier Company
We use SF Express to Hong Kong / Macau. In addition, we will arrange for different courier companies (such as DHL, HK POST, etc.) to other countries and regions.

Does my order have a tracking code?
Have. The above courier companies are equipped with the tracking code (Tracking Code) services; you can always check the latest shipping situation.

Hong Kong remote areas inquiries
The remote areas include: Ma Wan, Chek Lap Kok, Hong Kong Disneyland, Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island. If the shipping address is above the remote areas, it is possible for us to use the Hongkong Post to send the goods to the customer by means of plain mail.

Out of stock
Will ensure that the supply of goods is sufficient, if the order appears after the out of stock, we will notify the customer, due to out of stock caused by the refund will be arranged within 7 working days returned. We apologize for any inconvenience.

Replace damaged or incomplete product
To provide customers with 7 days bad package to ensure replacement arrangements: within seven days of receipt, please first you’re shopping invoice number to inform us,
Contact and confirm, will be arranged as soon as possible back.

Replacement need to know:
* For bad goods required to be submitted within 5 days of arrival, or will not make a replacement arrangement.